Refund Policy
Last updated September 5, 2026
This policy explains when you are entitled to a refund. It is part of our Terms of Service. “Supercoins” are prepaid service credits with a face value of USD $0.10 each; they are not money and cannot be exchanged for cash or withdrawn.
Failed builds — automatic
When you start a build we place a hold on the supercoins it could cost and settle to the actual cost when it finishes. If a build fails for any reason, the hold is released in full automatically — you are only ever charged for work that completes.
A build that completes but whose output barely reflects the real business (a very low “grounding” score) is treated as a non-result: it is settled to zero supercoins automatically, with no action needed from you.
Disputed builds — reviewed
If a build completed and was charged but you believe the supercoins were wasted — for example the wrong industry, missing services, or a broken layout — you can file a dispute from the project page. It records what you paid and what you got and sends it to our team, who review and either refund the supercoins or explain why not. We aim to respond within a few business days. Filing a dispute is not a chargeback; please use it before contacting your card issuer.
Subscriptions
You can cancel a subscription at any time from the billing page or the Stripe customer portal. Cancellation takes effect at the end of the current billing period; you keep access and any remaining allowance until then. We do not give partial refunds for an unused portion of a month.
If you are dissatisfied with your first paid month, contact us within 14 days of that first charge and we will refund it at our discretion.
Top-up packs
A top-up pack is refundable only if none of its supercoins have been spent and you request the refund within 14 days of purchase. Once any supercoin from a pack has been used, the pack is non-refundable. Unused pack supercoins expire 12 months after purchase.
Chargebacks
If you open a chargeback or payment dispute instead of contacting us, we may suspend your account and freeze your balance until the dispute is resolved. Please email legal@[yourdomain] first — we resolve most billing issues quickly.
How to request a refund
Email legal@[yourdomain] from your account address with your workspace name and what you are asking for. Approved refunds are issued to your original payment method through Stripe and usually appear within 5–10 business days.
Statutory rights
Nothing in this policy limits any non-waivable refund or cancellation rights you have under consumer-protection law where you live.